Business Management & Administration

The Organisational Background to Business Administration
The Management Framework to Business Administration
What are business administration and management?
The board of directors
Functions within an organisation
The ‘systems’ approach to organisation
Planning-control feedback cycles
Characteristic Features of Organisations
The structure of organisations and the need for authority
The features of bureaucratic and non-bureaucratic organisations
Traditional principles and types of organisation
More about systems and subsystems
The Structure of Business Enterprises
The pattern of organisations
Business types including; sole-trader enterprises, partnerships, limited partnerships, the limited liability company, non-profit-making units (clubs and societies), public enterprises
Public sector organisations; autonomous public corporations, nationalised industries, local government institutions, central government departments
Functions within Organisations
The Production Function
The production process and types of production
Site selection and factory planning
Plant and equipment
Materials and materials handling
Production administration
Costing aspects of production
Work study
Maintenance and production
CAD, CAM and CIM
The Purchasing Function
The nature of purchasing and the role of the purchasing officer
Purchasing department procedures, inventory control, stores control and economic order quantity
The Research and Development Function
The functions of the research and development department
Basic research
Problem-based research
Ideas generation
Applied research and development
Patents, trade marks and service marks
Research and development in the business organisation
The Marketing Function
Introduction to marketing and the marketing philosophy
Market analysis and research
Promotion, publicity and public relations
Pricing policy
Credit control
Sales administration
Transport and distribution (logistics)
Export marketing
Personnel Department
The need for staff
The functions of the personnel department and a personnel policy
Employee records
Promotion, transfer, termination and dismissal
Industrial relations practice
The remuneration of staff
The Administrative Officer’s Role
Office Administration
The role of the administrative officer
Facilities management – the ‘new-look’ office administrator
The office and its functions
The clerical function, business correspondence, mail inwards, mail outwards, systems for producing business correspondence
Meetings, conferences, functions and delegation
Other Responsibilities of the Administrative Officer
The organisation and methods department
Security aspects of business
Risk management
The environment of organisations
What is a claimant?
Assessing the impact of claimants